Delivery Information

We will endeavour to deliver your bag to you as quickly as possible via first class mail. Please see the costs below and allow up to 5 days for delivery.

Standard UK: 1-2 Bags - £2.85
Standard UK: 3-10 Bags - £4.95
Standard Europe - £9.00
Standard Rest of the World - £10

Limited stock policy

Our bags are printed in small numbers to avoid unnecessary printing and waste. Therefore short delays may sometimes be possible, in which case we will contact you to let you know. During these periods, please allow up to 15 days for delivery.

Returns Information

We’d hoped you’d never have to read this notice, and sorry if you are considering returning your bag. Before we bore you with the T&C’s, we’d encourage you to recycle or regift your bag if possible. But, if not, here goes.

We will be happy to offer you a refund or exchange within 14 days of you receiving your order. Please read below for the conditions of returning items.

To arrange a return or exchange please contact us via studio@oasthaus.design and quote your name and order number (this can be found at the top of your invoice if purchased online). All items must be returned to us in a good, resalable condition and packed using protective packaging. Please note that if the product(s) returned are damaged or marked, we reserve the right to refuse a refund. This does not affect your statutory rights. Refunds will include the cost of the purchased item/s only.

We will notify you once we have received your parcel and will then issue your refund. As no refunds will be issued until we physically have the item(s) with us, we advise that you choose a tracked delivery service.

We take every care to  ensure that your product(s) are well packaged to provide a safe transit. In the unlikely event that your item(s) arrive damaged or are faulty please contact us immediately via studio@oasthaus.design. We will endeavour to resolve the problem for you as efficiently as possible. We will either send a replacement item or issue you with a full refund. Please note that photographic evidence will be required in both instances.

Phew! That’s a wrap.